Observing the User Experience. Book • 2nd Edition • Authors: Elizabeth Goodman, Mike Kuniavsky and Andrea Moed. Browse book content. About the. Observing the User Experience: A Practitioner’s Guide to User Research (Morgan Kaufmann Series in Interactive Technologies) (The Morgan Kaufmann Series. Observing the User Experience. by Mike Kuniavsky. Publisher: Morgan Kaufmann. Release Date: May ISBN: View table of contents.

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This is a hands-on book full practical information about conducting user research. There is detailed information on planning user research and participant recruiting.

Most of the book focuses on user If you were to choose only one book about usability, choose this one; practical, well written and oozing with real usability experience.

Mike is one of the big guys with years of field-work; it shows, and I keep finding my way back to this book. Account Options Sign in. So many of the user experience research methods we have refined and used over the years are now organized and described in detail in one book.

I love Observing the User Experience! This comprehensive guide approaches user experience research My library Help Advanced Book Search. Observing the User Experience: A Practitioner’s Guide to User Research.

Morgan KaufmannApr 22, – Computers – pages. This comprehensive guide approaches user experience research like never before, and is well-written, easy-to-read, and quite user friendly.


It provides tje real-world example of how research is done in just enough detail that it can both inform a CEO of the role of usability research as well as introduce methodology to someone starting out in the field.

Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they’ll be able to use what you’ve created. Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques that will provide a basis for developing better products, whether they’re Web, software or mobile based.

In addition, it’s written with an understanding of how software is developed in the real world, taking tight budgets, short schedules, and existing processes into account.

Selected pages Title Page. Contents Typhoon A Fable. The Short History of Typhoon. Do a Usability Test Now. Balancing Needs Through Iterative Development.

Success for End Users Is. Success for Advertisers Is. Success for the Company Is. How to Analyze Survey Responses. FollowUp and Ongoing Research. Iterative Development and User Research. The User Experience Researcher. User Experience Research Techniques. Research Plan for Company X. Universal Tools Recruiting and Interviewing. When Focus Groups Are Appropriate. How to Conduct Focus Groups.

How to Analyze It.

Observing the User Experience: A Practitioner’s Guide to User Research

When to Conduct Surveys. How to Field a Survey. Log Files and Customer Support. The Customer Support Process. Organize and Analyze Them. Whats in a Log File and Obeerving Not. Extracting Knowledge from Data. When Competitive Research Is Effective. Acting on Competitive Research.


Observing the User Experience [Book]

Creating a UserCentered Corporate Culture. What If Its Too Difficult? The Budget Research Lab. Other editions – View all Observing the User Experience: References to this book Measuring the User Experience: Collecting, Analyzing, and Presenting Thomas TullisWilliam Albert Limited preview – The Human-Computer Interaction Handbook: Andrew SearsJulie A. Jacko Limited preview – A twenty-year veteran of digital product development, Mike is a consultant and the co-founder of several user experience centered companies: ThingM manufactures products for ubiquitous computing and the Internet of Things; Adaptive Path is a well-known design consultancy.

He is also the founder and organizer of Sketching in Hardware, an annual summit on the future of tools expeience digital product user experience design for leading technology developers, designers and educators.

Mike frequently writes and speaks on digital product and service design, and works with product development groups in both large experiencf and startups. His most recent book is Smart Things: Ubiquitous Computing User Experience Design. When to Do It. How to Do It.

Measuring the User Experience: